Superhero, a trading and superannuation platform based in Australia, launched in 2020, bills itself as a relatively affordable and easy-to-use platform for self-directed investors. However, behind the gloss of its marketing, many users point to real service problems, technical problems and questionable practices.
Website: https://www.superhero.com.au//
Website Availability: Yes
Owned By: Superhero Markets Pty Ltd
Blacklisted by: Not recommended by the review website like Fraud Recovery Experts
Domain Age:
Name-superhero.com.au
Registry Domain ID-f09906fa297546ddbddff20bd3c80f98-AU
Registered On ﹣
Expires On ﹣
Updated On-2025-03-09T08:28:56Z
Account Verification and Login Problems
Many users have reported frankly frustrating experiences simply trying to register or verify their identity. Even when users provide valid identification documents, their applications have simply been rejected, without any real reason given. Others have been completely locked out, with no means of support or assistance.
Delays in Fund Transfers and Share Management
A common complaint involves delays in the linking of users’ bank accounts and transferring funds. Users have reported making deposits from a verified bank account, especially after signing into their bank account, yet their bank account has never been linked to Superhero. Other complaints highlight much longer delays taking shares out of issuer-sponsored to broker-sponsored holdings (in one case as long as 16 days). These delays cost users money and belief in the platform.
Poor Execution of Trading Orders
Another significant issue on Superhero’s part is the mis-execution of trading strategies. Stop-loss and limit orders are sometimes just ignored, or they are just executed incorrectly and thus incurring an unintended loss to the user. This can be a disaster for users relying on accurate execution of trading strategies to earn a living.
Final Thoughts
Despite having an up-to-date look and being relatively easy to use, Superhero has failed numerous users by not providing adequate support, having important technical problems, and being unreliable in the handling of training money and retirement money. Users should do some research on the many more transparent and tested platforms available before trusting Superhero with their money.
FAQs
Q1: Is Superhero regulated?
Yes, it is registered with ASIC in Australia, however that does not you will be guaranteed quality service or to use an ethical service for your trading.
Q2: Is it easy to withdraw or transfer funds from Superhero?
Many users have found long delays in withdrawing funds and the support response when transferring super has not been good.
Q3: Is it OK to use Superhero to manage my superannuation?
Given user reports and serious issues with communication and the processing time, it would not be a smart idea to trust Superhero with your superannuation.
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