We at Fraud Recovery Experts are dedicated to protecting each person’s privacy and personal data when they engage with us. This policy describes how your data is gathered, used, stored, and safeguarded, regardless of whether you are a visitor to our website, a client, or an inquiry.
About Us
For people and companies impacted by financial misconduct, including losses from online investments, Fraud Recovery Experts provides advice and assistance. All services offered via our website and other communication channels are covered by this privacy statement.
Please use our website’s contact form if you have any questions about this policy or would like to exercise your data rights.
1. Who This Policy Applies To
Three primary user groups are targeted by the structure of this policy:
- Visitors: People who browse our website or send us questions without signing a formal contract.
- People who have given us their information to use our services are known as prospective clients.
- Clients: People who have officially used our services.
Depending on your relationship with us, all categories are referred to as “you” in this policy.
2. Information We Collect
We only gather personal information when it’s required to deliver our services, meet legal requirements, or answer your questions. This could consist of:
- Name, email, phone number, and address
- Details regarding monetary losses or incidents that are pertinent to your claim
- Browser information and IP address for site analytics
- Records and preferences for communication
- Records of transactions and financial information (for clients only)
We obtain information from you directly, through communications, or from third parties you have permitted us to reach.
3. How We Use Your Information
We use your personal information to: Answer your questions and deliver the information you’ve requested
- Provide our claim assistance services.
- Speak with banks, authorities, or other relevant parties on your behalf.
- Deliver important notifications, reports, and updates.
- Oversee billing, payments, and accounts.
- Enhance our user experience and website
- Send promotional materials (only if you have consented).
When a client signs a service agreement, they give us permission to process and share their information as needed to provide the agreed-upon service.
4. Legal Basis for Processing
We process your data based on the following legal justifications:
- Consent: When you willingly submit information via our forms or register for marketing.
- Contract: When you sign a service contract with us.
- Legal Obligation: Fulfilling legal or regulatory obligations.
- Legitimate Interest: Your rights are not superseded when processing your data is required for our business operations.
5. Data Sharing
Your data is not sold by us. But we might give it to reliable third parties, like banks, lenders, or platforms that are working on your case like:
- Regulatory agencies (like the Financial Conduct Authority)
- Providers of storage and IT services (some located outside the EEA under stringent safeguards)
- Providers of marketing and communication services (such as print-house services and email systems)
- Expert consultants in the fields of law, accounting, and consulting
We make certain that all partners adhere to stringent confidentiality and data protection guidelines.
6. Marketing Preferences
Information about services associated with your inquiry or before engagement may be sent to you by us. By phone, email, or postal mail, you can always choose not to receive these communications.
To customize messages to your interests, we might also employ profiling techniques. You are free to protest this at any moment.
7. How Long We Keep Your Data
- Visitors and Potential Customers: Unless you request deletion sooner, we may keep your contact information for up to three years following your most recent interaction.
- Customers: In order to comply with legal and regulatory requirements, we may keep your data for up to six years following the end of your service agreement.
Unless otherwise required by law, your data is kept for the same six years after you terminate a contract.
Any data that is no longer required is anonymized or safely erased.
8. Security Measures
We take data security very seriously. Your data is kept on safe servers that are guarded by access controls and encryption. We put organizational and technical security measures in place to guard against misuse, loss, and illegal access to your data.
9. Your Rights
You are entitled to the following protections for your personal information:
- Obtain: Get a copy of the information we have on you.
- Correction: Ask for data that is erroneous or lacking to be corrected.
- Erasure: When your data is no longer required or your consent is revoked, ask to have it deleted.
- Objection: Disapprove of processing, especially when it comes to profiling or marketing.
- Request that we restrict processing in specific circumstances.
- Data Portability: Ask to have your data moved to a different service provider.
Please use the form on our website to get in touch with us to exercise your rights.
10. Third-Party Links
There may be links to external websites on our website. We advise you to check the privacy policies of any external websites you visit, as this policy only applies to ours.
11. Changes to This Policy
This privacy statement may be updated from time to time to take into account advancements in the law, technology, or business. As soon as we do, we will update our website with the updated policy.
Contact Us
You can contact us using the information on our website if you have any questions, concerns, or requests about privacy.